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I'm having the same problem. Once I upgraded to Windows 10, I noticed my external HDD is no longer detected. I went to my Device Manager and noticed there was an icon indicating an issue with my USB Mass Storage device which I assume is my external HDD. Also, my device isn't being read by Disk Management either. The error code reads. Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory.

(Code 38) ****The driver could not be loaded because a previous version of the driver is still in memory. I read that restarting your computer helps resolve the issue but it doesn't. I have important information on my external HDD that I haven't been able to access since yesterday when I upgraded to Windows 10. The device I have is a WD Elements Portable External HDD WDBU6Y0020BBK. • Updated from Windows 8.1 to Windows 10 • External Hard Drive Western Digital WDBAAU0030HBK-01 • Formatted as NTFS, shown as 'RAW' in disk management • reattaching Drive-Name / Drive-Letter did not resolve the problem • reinstalling the WD USB Drivers did not resolve the problem • Drive is recognized by my old Windows XP Laptop without problems I tried several things to resolve the problem, none worked: Another member of 10forums asked WD support for help. They relegated him to Microsoft support. But it cant be coincidence that so many WD External Drives have problems.

Testdisk is able to read the files even on the Windows 10 PC. Thank You Christian. Hi there, today I -again- upgraded from Windows 7 to Windows 10.

During the setup the external drives were switched off. After the upgrade and after some reboots (had to re-install my security suite) and after some time, I started to switch them on, one by one, but waiting in between until the drives/drivers, whatever, was installed before switching on the next one.